Privacy Policy

• What personal information we collect
• How and why we use personal information
• When information may be shared with service providers or other parties
• How driver location and delivery information are handled
• How long information may be retained
• How we protect personal information
• Your privacy choices and access rights
• How to contact our Privacy Officer

We collect personal information that you provide directly to us, including your name, business name, billing and delivery addresses, email address, telephone number, account credentials, customer instructions, shipment information, quote requests, communications and support requests.

When a customer places an order, we may collect information about the sender, recipient and other delivery contacts. The customer is responsible for having lawful authority to provide this information. Users should not include personal health information or other sensitive information in shipment descriptions or delivery instructions unless it is necessary, lawful and authorized.

We collect order and delivery information such as pickup and delivery locations, package count, service level, timestamps, assigned driver, delivery status, signatures, barcode scans, proof-of-delivery photographs, recipient names, dispatch notes, incidents, returns and customer-service records.

For drivers, we may collect licence, vehicle, insurance and eligibility information required for delivery operations. When driver mode or an active delivery function is enabled, the app may collect precise or background location, route, time, device, availability and delivery-status information. We use this information to assign and manage deliveries, provide estimated arrival information, verify pickup and delivery activity, support driver and shipment safety, investigate incidents, prevent fraud and resolve customer concerns.

We may automatically collect technical information such as IP address, device type, operating system, app version, browser type, language, login activity, diagnostic information and security events. Our website and apps may use cookies, local storage or similar technologies for authentication, preferences, security, performance and analytics.

Payment information may be processed by approved payment-service providers. We may receive limited transaction information such as payment status, card type, billing name and partial card details. Payment providers process payment information under their own privacy and security practices.

We use personal information to create and maintain accounts, provide quotations, accept and complete deliveries, dispatch drivers, process payments, issue invoices and statements, communicate service updates, provide customer support, investigate claims and incidents, maintain security, prevent fraud, improve our Services, comply with legal obligations and enforce our agreements.

Operational messages concerning an account, order, delivery, payment, security or policy update are service communications. Promotional electronic messages will be sent only as permitted by law, and recipients may unsubscribe using the method provided in the message.

We do not sell or rent personal information.

We may share information with customers, recipients, assigned drivers, dispatchers and administrators only to the extent reasonably necessary to arrange, perform, verify or support a delivery. For example, a driver may receive the contact name, telephone number, address and delivery instructions needed to complete an assigned order. Customers may receive delivery status and proof-of-delivery information.

We may provide personal information to service providers that support payment processing, cloud hosting, data storage, mapping and navigation, communications, analytics, fraud prevention, information technology, customer support, accounting, insurance and professional advisory services. These providers may use the information only for authorized purposes and are expected to protect it appropriately.

We may disclose information when reasonably necessary to comply with law, respond to a court order or lawful government request, protect a person’s safety, investigate fraud or unlawful activity, enforce our agreements, establish or defend a legal claim, or manage an actual or proposed financing, reorganization, merger, sale or transfer of all or part of the business.

Some service providers may process or store information outside Ontario or Canada. When information is processed in another jurisdiction, it may be subject to the laws and lawful access requirements of that jurisdiction. We use contractual, organizational and technical measures appropriate to the information and service involved.

We retain personal information only for as long as reasonably required for the purposes described in this policy, including providing Services, maintaining business and delivery records, resolving claims, processing payments, meeting tax, insurance and legal obligations, protecting against fraud and enforcing agreements. Retention periods vary according to the type of information and applicable requirements. Information that is no longer required is securely deleted, destroyed or anonymized, subject to backup and legal-retention processes.

• Ask whether we hold personal information about you
• Request access to your personal information
• Request correction of inaccurate or incomplete information
• Withdraw consent where consent is the basis for processing, subject to legal or contractual limits
• Request deletion of information that is no longer reasonably required, subject to legal retention requirements
• Change your account or communication preferences
• Unsubscribe from promotional electronic messages
• Ask questions about driver location information or other app permissions
• Make a complaint about our privacy practices

We use reasonable physical, organizational and technical safeguards appropriate to the sensitivity of the information. These safeguards may include access controls, individual user accounts, authentication, encryption where appropriate, restricted staff access, system monitoring, backups, confidentiality requirements and secure disposal practices.

No internet, mobile, storage or transmission system is completely secure. Users are responsible for protecting their passwords, devices and account access and must notify us promptly of suspected unauthorized access, a lost device or another security concern.

If a privacy or security incident occurs, we will investigate and take reasonable steps to contain and address it. We will notify affected individuals and applicable regulators when required by law.

Our Services are intended for users who are at least 18 years old. We do not knowingly create accounts for or collect personal information directly from children under 13. If we learn that such information was collected without appropriate authority, we will take reasonable steps to delete it.

We may update this Privacy Policy to reflect changes to our Services, technology, legal requirements or information-handling practices. The current version and last-updated date will be posted on our website and made available through the apps. We will provide additional notice or request renewed consent when required.

Questions, access requests or privacy complaints may be directed to:

Privacy Officer A to Z Courier Inc. 30 Via Renzo Drive, Suite 200 Richmond Hill, Ontario L4S 0B8 Canada

Email: info@atozcourier.com Telephone: 647-977-1555 Toll-free: 1-844-977-1555

We will review privacy concerns and respond within a reasonable period. If a concern is not resolved, you may contact the Office of the Privacy Commissioner of Canada.