Courier service FAQs for Toronto and the GTA

New customers should download the A to Z Courier® app on iPhone or Android and create their account there. Existing customers can book in the app or use Existing business client login on this website. Enter your pickup and delivery details, choose the service and package type, and review the price and order details before submitting. For urgent, after-hours or intercity deliveries, call dispatch at +1 (647) 977-1555 to confirm availability, timing and price before booking.

Direct means as soon as possible. Rush / Express delivery is estimated at approximately four hours from pickup; Same-Day by the end of the business day; Overnight / Next-Day by 1:00 p.m. on the next business day. All four regular services start at 8:00 a.m., Monday–Saturday, Toronto time. Monday–Friday order cutoffs are Direct 6:59 p.m., Rush / Express 5:59 p.m., Same-Day 12:59 p.m. and Overnight / Next-Day 4:59 p.m. On Saturday, all four cutoffs are 12:59 p.m. Dispatch is available 24/7. After cutoffs, outside regular hours, on Sundays and on statutory holidays, dispatch confirms availability, pickup/delivery timing and price. Call +1 (647) 977-1555 and mention any fixed deadline before booking. All pickup and delivery times are approximate and depend on distance, driver availability, workload, traffic and weather. Order cutoffs are deadlines for placing regular-service orders, not promised delivery times.

Pricing reflects the pickup and delivery addresses, route distance, package type and selected service. Our Toronto–Ottawa and Toronto–Montreal services are designed for business deliveries; package size alone does not determine the price. Long-distance charges apply beyond 90 km, including for small parcels. Chat with us for an estimate before downloading the app. The A to Z Courier® app shows your final total before submission. Review all applicable charges and taxes and place an order only when you accept the full total. For unusual shipments or recurring routes, contact dispatch to confirm arrangements.

Yes. You can view order-status updates, delivery history and available digital proof of delivery in the A to Z Courier® app or client portal. Customer updates show order progress; customers do not have access to a live driver-location map. If you need an update on an active delivery, contact dispatch with your order number.

To help dispatch confirm the right service, have these details ready: • Full pickup and delivery addresses, including unit or suite numbers • Shipment contents, package count, approximate dimensions and weight • When the shipment will be ready and its required arrival time • Pickup and receiving contacts, receiving hours and access instructions • Any handling, signature, return-trip or recurring-route request Dispatch confirms availability, timing and price before booking.

Check the order status in the app or client portal. If you need help, contact dispatch at +1 (647) 977-1555 and provide your order number and a short description of the issue. For an urgent delivery concern, call directly. You can also use the Contact page for a non-urgent enquiry.

We serve Toronto, Richmond Hill and communities across the Greater Toronto Area. We also run emergency same-day deliveries from Toronto to Ottawa and Toronto to Montreal. Toronto–Gatineau deliveries are available by arrangement. Dispatch confirms coverage and timing for your specific addresses before booking.

A to Z Courier® is an Ontario-based courier and logistics company in Richmond Hill, serving businesses since 2008. We deliver documents, dental lab cases, approved supplies and business packages in Toronto and the GTA. We also offer Toronto to Ottawa same-day delivery and Toronto to Montreal same-day delivery, with timing confirmed by dispatch.

Yes. Regular Same-Day service starts at 8:00 a.m., Monday–Saturday. The order cutoff is 12:59 p.m. on weekdays and Saturdays, Eastern Time (ET). Delivery is estimated by the end of the business day. After the cutoff, outside regular hours and on Sundays, service is available through dispatch; confirm the service, timing and price. All pickup and delivery times are approximate and depend on distance, driver availability, workload, traffic and weather.

Yes. Dispatch is available 24/7. All four regular services start at 8:00 a.m. on Saturday and have a Saturday order cutoff of 12:59 p.m., Eastern Time (ET). After the cutoffs, outside regular service hours and on Sundays, service is available through dispatch. Contact +1 (647) 977-1555 to confirm the service, pickup/delivery timing and price.

We deliver for law firms, dental laboratories and clinics, medical device and medical supply companies, laboratory supply companies, aerospace and industrial manufacturers, retailers, contractors and other businesses. Describe the shipment contents, deadline and handling requirements so dispatch can confirm the appropriate service.

We deliver documents, dental lab cases, approved medical supplies, parts, equipment and business packages. Package sizes and limits are listed on the Services page. For heavy, oversized, fragile or special items, contact dispatch before booking to confirm suitability and arrangements.

Yes. We deliver to houses, condominiums, apartment buildings and home-based businesses within our service areas. Provide the complete address, recipient contact details and access instructions.

Yes. We arrange multi-stop deliveries. Provide all pickup and delivery addresses, contact details and deadlines so dispatch can confirm the route, service and price.

Yes. We arrange daily, weekly or customized pickup and delivery schedules. Provide the addresses, frequency, shipment volume and required arrival times. Dispatch confirms the schedule and price.

You can request a preferred pickup or delivery window. Tell dispatch about any fixed deadline before booking so the service, timing and price can be confirmed. All pickup and delivery times are approximate and depend on distance, driver availability, workload, traffic and weather.

Yes. Digital proof of delivery, including a photograph or signature when applicable, is available through the A to Z Courier® app and client portal. Specify any particular signature or handover request in advance.

Yes. Add access instructions, recipient contact details and special requests when ordering. Examples include “Leave at the front desk” or “Call upon arrival.” Contact dispatch about instructions that could affect the service or timing.

Yes. Save your home, office, customer addresses and other frequently used locations to make booking faster. Check the contact details and access instructions before each order.

Yes. Authorized team members can be connected to your business account to arrange pickups and deliveries. Access can be granted or removed as needed, allowing your business to retain control of its account.

Yes. When a part, lab supply, medical device or dental case must reach Ottawa or Montreal today, call dispatch at +1 (647) 977-1555. Provide both addresses, shipment details, the pickup window and the required arrival time. Dispatch confirms availability, timing and price before booking. The shipment must fit in a car, SUV or pickup truck (up to one skid or pallet). Toronto–Gatineau deliveries are available by arrangement. Local service cutoffs do not automatically establish intercity delivery times.

No. Dispatch is available 24/7, but regular services start at 8:00 a.m., Monday–Saturday, Toronto time and have individual order cutoffs. After cutoffs, outside regular hours and on Sundays, dispatch confirms the service, timing and price. Call +1 (647) 977-1555 and mention any fixed deadline before booking. All pickup and delivery times are approximate. The Services page lists the weekly cutoffs.

Arrange dental laboratory courier delivery in Toronto, Richmond Hill and the GTA by providing the laboratory and clinic addresses, contacts, pickup window and required arrival time. Tell dispatch whether you need a one-time delivery, recurring collections or multiple stops. Package and label each case appropriately, and confirm special handling requirements before booking.

Use packaging suitable for the contents and close it securely. Clearly identify the destination and provide pickup and delivery contacts and access instructions. Tell dispatch about fragile, heavy, oversized or special items before booking to confirm the requirements and available service.

Holiday deliveries are arranged through dispatch, which confirms availability, pickup and delivery timing, and price before booking. Dispatch is available 24/7, but regular weekday and Saturday cutoffs do not guarantee holiday delivery, including Thanksgiving. Check the recipient’s opening hours and call +1 (647) 977-1555. Mention your addresses, shipment details and any fixed deadline so dispatch can confirm the arrangements.

Intercity courier pricing reflects the travel distance and service required, not package size alone. Our service is designed for business deliveries, so even a small parcel can carry a significant long-distance charge. Charges for distance beyond 90 km are additional to the base delivery price. Chat with us for an estimate before downloading the app. An estimate is not a booking: review the final quote, including all applicable charges and taxes, and submit an order only when you accept the total.

Yes. We deliver contracts, signed originals and time-sensitive business documents between law firms, clients and professional offices in Toronto, Richmond Hill and the GTA. Tell dispatch the deadline, access instructions and whether a particular signature is needed before booking. Same-Day (order by 12:59 p.m.), Rush / Express (5:59 p.m.) and Direct (6:59 p.m.) are available Monday–Friday, with a 12:59 p.m. cutoff on Saturday, Eastern Time (ET). Book in the A to Z Courier® app and check digital proof of delivery there after the handoff. For a fixed deadline, call dispatch at +1 (647) 977-1555 so timing can be confirmed.

Yes. We deliver approved medical supplies, equipment and documents between clinics, suppliers and professional offices in Toronto, Richmond Hill and the GTA, and run emergency same-day deliveries of medical devices and lab supplies to Ottawa and Montreal. Tell dispatch about the contents, receiving windows and any special handling so suitability, timing and price can be confirmed before booking. Shipments must fit in a car, SUV or pickup truck, up to one skid or pallet.

Start with the time the shipment must arrive. Direct means as soon as possible, with a dedicated driver and no scheduled stops; Rush / Express is estimated at approximately four hours from pickup; Same-Day is estimated by the end of the business day. Check the order cutoffs on our Services page. For after-hours, Sunday or intercity deadlines, call dispatch at +1 (647) 977-1555 to confirm availability, timing and price. All times are approximate.

Yes. Our Rush / Express service is estimated at approximately four hours from pickup across Toronto, Richmond Hill and the GTA. The order cutoff is 5:59 p.m. Monday–Friday and 12:59 p.m. on Saturday, Eastern Time (ET). When a shipment can’t wait, Direct Courier sends a dedicated driver as soon as possible; its weekday cutoff is 6:59 p.m. After cutoffs, on Sundays and on statutory holidays, call dispatch at +1 (647) 977-1555 to confirm availability, timing and price. All times are approximate.

Business clients order in the A to Z Courier® app on iPhone or Android, or through Existing business client login on this website. You can save frequent addresses, add delivery instructions, connect authorized team members to your account, follow order-status updates, and review your delivery history and digital proof of delivery. For recurring pickups or multi-stop routes, chat with us or call dispatch at +1 (647) 977-1555; dispatch confirms the schedule and price.